Created on Tuesday, 12 April 2011 00:00
Written by Winston Wong
Louder than Words by Joe Navarro and Toni Sciarra Poynter promises to help readers take their career from average to exceptional with the hidden power of nonverbal intelligence.
To his name, author Joe Navarro is the bestselling author of What Every Body is Saying and Phil Hellmuth Presents Read 'Em and Reap as well as a former FBI agent that specialises in behavioral analysis. In his latest book, he applies his expertise to business settings and offers several helpful tips and hints to reading nonverbal communication such as body language and microexpressions in meetings, negotiations, business dinners and presentations among others.
But more than a book about nonverbal communication, his book touches on the topic of nonverbal intelligence – making full use of your knowledge of your newly acquired observation skills to understand and serve clients better, be it through the phone or face to face.
Instead of second guessing your clients and running the risk of offending them, pick up Navarro's book for better clues to interpreting their response. This might just be the reason that you will be standing out from the rest of the crowd, especially those in the sales line. You might also like: How to Ace your Interviews and Get your Dream Job
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